ZENI ARYA; MUHAMMAD AMIN; INDRA RAMADONA HARAHAP. Web-Based Operational CRM System for Client Retention in Wedding Organizer MSMEs: Design and Black-Box Validation. Journal of Computers and Digital Business, [S. l.], v. 5, n. 3, p. 390–395, 2026. DOI: 10.56427/jcbd.v5i3.1070. Disponível em: https://jurnal.delitekno.co.id/index.php/jcbd/article/view/1070. Acesso em: 9 nov. 2026.